Refunds Policy

Overview

The terms “we,” “us,” and “our” refer to Edinburgh Open Workshop Ltd. The term “EOW” refers to edinburghopenworkshop.co.uk. The terms “user,” “you,” and “your” refer to customers, members, class, course and training participants. Due to the nature of our business, refunds are not given automatically. They are given on a case by case basis.
EOW does not refund banking fees.

To request a refund, use the contact form on the site, or address your enquiry to:
Customer Services
Edinburgh Open Workshop Ltd
39-41 Assembly Street
Leith
Edinburgh
EH6 7BQ

Several types of goods are exempt from being returned. Gift cards never expire and can not be returned. We also do not accept products that are classed as hazardous materials, or flammable liquids or gases.

Refunds

Products:

Refunds for products and services offered by Members are entirely offered at the Members discretion. Customers should contact the Member concerned directly. EOW will endeavour to describe and display the Service and product as accurately as possible. While we try to be as clear as possible in explaining the Service, please do not accept that the Site is entirely accurate, current, or error-free. From time to time we may correct errors in pricing and descriptions. We reserve the right to refuse or cancel any order with an incorrect price listing.

Membership:

PAYG Membership can be cancelled at any time. An automatic refund of the membership fee will not be given. This can be appealed.

Resident Membership & Tenancy:
Residents and Licensees are governed by the terms in their residency or licence agreement. At their 3-month review; Residents and Licensees are offered an opportunity to talk through their experience to date, what aspects of the Service work well and where they’d like to see changes. If at that meeting, the Member wishes to terminate their membership, no refund of the membership fee, licencee or residency fees is due. Any deposit due will be refunded assuming the conditions of the agreement are met.
Once you cancel you will no longer have access to the Service, including all content and community resources, once your current membership period is completed.

It is the responsibility of the member to ensure that cancellation of membership happens in good time in order to avoid being billed further.

Space:
Resident Member Space is offered on a monthly fee, with the terms and conditions laid out in the licence or residency agreement.
Pay as you go space is to be booked and paid for in advance, at the time of booking, or in person just before the intended use. If space is no longer required, we ask for at 24 hours notice, any less may affect your refund amount.
If a member does not show up in the first hour of their booking without notifying a member of EOW staff, EOW has the right to open the booking to another party without refund.

EOW Courses & Workshops Cancellation/Refunds:
All refunds or credits are at the discretion of EOW, and will be dependent on the nature of the course, amount of its fee, and the reason for cancellation. Criteria for full and/or partial refunds, or for the exchange for credit or gift vouchers are detailed below:

• If you cancel a course before or by 2 weeks of the course/workshop start date, you may be entitled to a full refund (minus any transaction fees).
• If you cancel a course before or by 1 week of a course/workshop start date, you may be entitled to 50% refund, or 100% store credit, or invited to reschedule.
• If you cancel a course before 72 hours of a course/workshop start date, you may not be entitled to any refund or voucher.
• A ‘no-show’ for any course will not be refunded, credited, or rescheduled for any reason.
• If EOW takes the decision to cancel an entire course, for whatever reason, participants will be entitled to and receive a full refund.

Gift Cards:
Gift cards have no expiry and are non-refundable.

Need help?

Use the contact form on the website and we’ll get you sorted!